Overview
At Aura Aesthetic Supplies Ltd, customer satisfaction is a priority. If you are not completely satisfied with your purchase, this policy explains your rights to request a refund in compliance with the Consumer Rights Act 2015.
Eligibility for Refunds
Refunds are available under the following conditions:
- Faulty Products: If the product is defective or not as described, you are entitled to a refund, replacement, or repair.
- Change of Mind: For unused, unopened items, you may request a refund within 14 days of receipt under the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013.
Non-Refundable Items
The following items are non-refundable:
- Used or opened items, unless faulty.
- Custom or personalized products.
- Perishable goods.
How to Request a Refund
- Contact us at info@auraaestheticsupplies.com with your order details and reason for refund.
- Return the product to Aura Aesthetic Supplies Ltd, Kingfisher Nurseries, White Stubbs Lane, Bayford, SG13 8QA within 14 days of your refund request.
- Refunds will be processed within 14 days of receiving the returned product.
Costs
- You are responsible for return shipping costs unless the product is faulty or not as described.
